Effective: July 1, 2026
1. Overview
Drive. is a premium encrypted cloud storage service with paid subscriptions. This Refund Policy explains your rights and our practices regarding refunds for purchases.
Because Drive.'s core promise is privacy — and we cannot access or verify your usage data — refunds are handled with trust as the foundation.
2. Subscriptions
Paid subscriptions (monthly, yearly, or any recurring billing period) are billed in advance. You may cancel your subscription at any time. Upon cancellation, you will retain access to paid features for the remainder of your current billing period.
Refund requests for subscriptions:
- Within 14 days of purchase: Full refund, no questions asked.
- After 14 days: We will review requests on a case-by-case basis. Refunds are generally granted for technical issues preventing service use.
- Automatic renewals: If you forgot to cancel and were charged for a renewal, contact us within 7 days of the renewal charge for a full refund.
3. One-Time Purchases
One-time purchases (storage upgrades, feature unlocks, etc.) are generally non-refundable once the feature has been activated or credits delivered. Exceptions may be made in cases of:
- Duplicate charges due to a processing error
- A paid feature does not function as described
- Accidental purchase (within 24 hours, with proof)
4. Apple App Store Purchases
If you purchased through the Apple App Store, refunds are handled by Apple. Please submit your refund request directly through Apple's Report a Problem page. Apple's refund policies apply in addition to our own.
5. Google Play Store Purchases
If you purchased through the Google Play Store, refunds are handled by Google. You can request a refund through the Google Play Store within 48 hours of purchase. After 48 hours, Google may refer refund requests to us for review.
6. How to Request a Refund
To request a refund directly from Drive.:
Email: refunds@drivedot.cloud
Please include:
- The email associated with your account
- The purchase date and amount
- The Apple or Google order number (if applicable)
- A brief reason for the request
We will respond within 5 business days.
7. Processing Time
Approved refunds will be issued to the original payment method. Processing time varies by payment provider:
- Credit/debit cards: 5-10 business days
- Apple App Store: Handled by Apple, typically 24-48 hours
- Google Play Store: Handled by Google, typically 3-5 business days
8. No Refunds For
The following are not eligible for refunds:
- Purchases made more than 90 days ago
- Consumable items that have been used (e.g., credits spent, features activated)
- Change of mind (beyond the 14-day subscription window)
- Suspended or terminated accounts (violation of Terms of Service)
9. Cancellation of Subscription
To cancel your subscription:
- iOS: Settings → Apple ID → Subscriptions → Drive. → Cancel
- Android: Google Play Store → Subscriptions → Drive. → Cancel
- Direct: Email billing@drivedot.cloud from your registered email address
Cancellation takes effect at the end of the current billing period. No partial refunds for the remaining period.
10. Contact
For billing and refund questions:
Email: billing@drivedot.cloud
Address: RootAcess Cyber Solutions Private Limited, Kota, Rajasthan, India 324010